How can we help?

Are you experiencing difficulties with your ESCAPE Cooler? We have listed the most common problems below to help you as soon as possible. Is your question not listed here? Please contact us directly at the bottom of this page.

How should I set up the ESCAPE Cooler and sleeve?

Need help setting up the ESCAPE Cooler and ESCAPE Sleeve? Then follow this manual.
Go to manual

My ESCAPE Cooler no longer works!

Follow our checklist to solve the most common problems with ESCAPE Cooler.
Start checklist

There is an ESCAPE Cooler defect at the point of sale.

ESCAPE Cooler defect? Fill in the form and we will plan an intervention with the shop.
Go to form

Send us a message

Open email

Phone support

Call support

A question about our services or products?

Go to our contact page and leave your details. We will help you as soon as possible.

Contact us